Coronavirus FAQs

Questions about Coronavirus? Click here for more information.
Please note that due to exceptional circumstances our opening hours are currently 09:00 to 17:30 Monday to Friday.
Please contact us to amend your dates or cancel your policy.

Questions about single-trip travel insurance

What is the age limit for single trip policies?

We can cover travellers aged up to (and including) 100 years old. Find out more about our single trip policies.

What is the maximum trip length with a single trip policy?

For travellers aged 69 or below, we can cover up to 186 days per trip. However we can provide cover for people aged up to 100 for up to 31 days or more – depending on your specific age. Find out more about our single trip policies here.

Do your policies allow children to travel alone?

We cannot provide a policy for anyone aged under 18 to travel separately from the named adult(s) on a policy.

If I pay for my policy today, when will I be covered from?

Our single trip policies provide cover for the holiday dates that you provided when you completed your quote. Your cancellation cover becomes active as soon as you have purchased your policy.

What choices do I have when selecting a policy?

Every holiday is different. We have six basic policies – ranging from Economy to Exclusive – that give you the freedom to choose the level of cover that's right for you, your budget and your travel plans. You can further personalise your policy with our range of optional extras – such as cruise cover, gadget cover and an excess waiver. Your policy, your way. Our three most popular policies are available online and you can start a new quote here. If you would like more options, call us on 0345 90 80 161 to discuss our full range of cover.

Can I get cover for a one-way trip?

World First can only provide cover for trips that depart from, and return to, the UK. However we work with a number of specialist travel insurance partners who should be able to cover a one-way trip. Our partners page will point you in the right direction.

Can I get cover if my holiday has already started?

We can only provide you with cover if you are still in the UK. Already abroad? We work with specialist travel insurers who should be able to help you. Take a look at our list of partners.

Can I make changes to my policy?

Yes, of course. It's easy to make changes to your policy – whether you want to change your dates of travel, your destination details or your cover limits. Just call our customer service team on 0345 90 80 161 or use the link on our Contact Us page to request a call back.

Does World First cover pre-existing medical conditions?

Yes we do. In fact we are experts. Our unique medical screening system allows us to find out more about your condition and how it's managed. That enables us to provide cost-effective cover to travellers who have been charged exorbitant prices or turned away by other insurers. Find out more about what makes us different.

Still have questions?

Get in touch and we'll get right back to you!

and speak to one of our UK-based expert advisors

Click here if you are a non UK resident or have already travelled.
All major credit and debit cards accepted and more...
Defaqto Expert Rated Travel Insurance
Click here and we'll call you back when it suits you.
  • 14 day money back guarantee
  • No credit or debit card fees
  • UK customer services
    & claims team
  • For travel up to 12 months in advance